MAHARASHTRA INDUSTRY, TRADE AND INVESTMENT FACILITATION CELL (MAITRI) 

The Maharashtra Industry, Trade and Investment Facilitation Cell (MAITRI) is the Government of Maharashtra’s single-window investment facilitation agency, dedicated to positioning Maharashtra as India’s leading investment destination. With world-class infrastructure, reliable power, a skilled workforce, and vast sectoral opportunities, MAITRI streamlines approvals, provides handholding support, and ensures a transparent, investor-friendly ecosystem. Acting as a bridge between industry and government, it facilitates domestic and foreign investment, fosters innovation, and promotes sustainable growth—welcoming businesses with a true “red carpet” approach to drive Maharashtra’s vision of becoming a trillion-dollar economy. 

 Maharashtra Industry, Trade and Investment Facilitation Cell (MAITRI) The Maharashtra Industry, Trade and Investment Facilitation Cell (MAITRI) stands as the State Government’s flagship initiative for streamlining investment promotion and business facilitation in Maharashtra. Conceived as a paradigm shift, MAITRI transforms the Government’s role from mere regulator to proactive facilitator by promoting a seamless ecosystem for industrial growth. Through its innovative single window digital platform, MAITRI serves as a one-stop shop for both domestic and foreign investors, offering consolidated information, dedicated support, and transparent service delivery for setting up and expanding industrial units across Maharashtra.

Key Objectives

Promote Ease of Doing Business & Investments – Ensure a transparent, responsive environment through digital solutions, clearances, and investor support to attract investments and create jobs.

Drive Innovation & Expansion – Leverage advanced technologies, broaden services, and facilitate business growth and expansion.

Enable Stakeholder Collaboration & Support – Act as a central hub for policy feedback, departmental coordination, and continuous business enablement.

Core Achievements

Single-Window Clearance:

MAITRI has pioneered the integration of 128 services so far across 14 key state departments, drastically reducing administrative bottlenecks for investors. This has enabled eliminating redundant manual interactions, ensuring applications for permissions and clearances are submitted and processed efficiently online.

MAITRI portal has received 3,68,219 applications, with 3,52,297 disposed —

achieving a disposal rate of 95.68%.

Customized Investor Support:

MAITRI offers tailored assistance, from market intelligence to identification of suitable land and regulatory guidance, ensuring investors can optimize business decisions.

Incentive Facilitation:

Investors enjoy streamlined access to state incentives such as tax exemptions and subsidies, with clear guidance on eligibility and application.

After care services:

MAITRI provides comprehensive aftercare services, going beyond approvals to support businesses with operational problem-solving, policy advocacy, and facilitation of expansion. It also acts as a central grievance redressal mechanism, coordinating with government departments and industry associations for the prompt resolution of business-related issues. MAITRI has resolved over 3,000+ cases since its inception, using structured escalation mechanism and dedicated support channels.

Investment Enablement:

Through advocacy, promotion, and continual process improvement, MAITRI aids Maharashtra in maintaining its reputation as India’s industrial powerhouse.

MAITRI is governed by a multi-tiered structure for efficient decision-making and monitoring:

Chairman: Development Commissioner (Industries), Govt. of Maharashtra. Empowered Committee: Oversees applications for permissions, monitors the functioning of the Single Window System, and its decisions are binding.

Supervisory Committee: Advises the Empowered Committee and makes policy recommendations to government authorities.

Other Remarkable Features

MAITRI is established under the Maharashtra Industry Policy 2013, Maharashtra Trade and Invest Facilitation Act has given statutory force to its operations and empowering it with binding authority over permission processes. The initiative aligns with Maharashtra’s vision to be a trillion-dollar economy and a global leader in industrial innovation, promoting sustainable, inclusive growth. MAITRI’s robust digital infrastructure and collaborative governance model continue to set benchmarks in investment facilitation, making Maharashtra the preferred destination for both new and expanding businesses.

The MAITRI Portal is equipped with an AI-powered chatbot that provides investors and businesses with instant, round-the-clock assistance. It guides users through application processes, offers information on policies and schemes, addresses common queries, and facilitates quick redirection to relevant departments or services—ensuring a seamless, user-friendly experience on the portal.